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SHIPPING & RETURNS

SHIPPING POLICY

Due to the impact of Covid 19- shipments being received may be delayed. Although we will do our best to ensure your order leaves our warehouse in a timely manner, our couriers are experiencing record-breaking volumes, and their performance cannot be guaranteed at this time. We appreciate your understanding! 

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Products purchased through our online website ship directly from our warehouse and adhere to the following shipping policies:

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  • Taylor's Tru Beauty ships worldwide.

  • Orders over $300 qualify for free USPS first class ground shipping.

  • All shipping costs are non-refundable. Customers are responsible for shipping charges to and from Taylor's Tru Beauty unless the product is defective or was shipped incorrectly. 

  • Orders will receive a confirmation email when the order is placed, followed by an email with tracking information once the order has shipped.

  • To ensure delivery to the correct address please check the shipping information before confirming the order.

  • Once an order is placed, we begin processing the order, changes to the order are not guaranteed. If you need help with an order, please contact us at (470) 440-0941.

  • Taylor's Tru Beauty uses USPS and UPS for shipping methods.

  • Due to acts of nature and other issues we cannot guarantee the performance of these couriers and as a result are not held liable for lost, late, or damaged packages. Should you encounter one of these situations or one similar, please contact customer service at (470) 440-0941 or email info@taylorstrubeauty.com, to assist you in filing a claim, if possible with the respective courier.

  • Claims typically take 7-10 days business days to resolve. In the meantime, another order can be placed and shipped, as requested. If the filed claim results in a refund, we will reimburse the full amount of the item to you in the form of a credit or a refund. Shipping will not be refunded.

  • Customers shipping to other countries are responsible for paying shipping, duties, taxes, and fees.

RETURNS & EXCHANGE POLICY

Taylor's Tru Beauty is committed to providing high-quality products and services to our customers. In the rare instance that you may find dissatisfaction with our products and need to request a return or exchange, please refer to our Return/Exchange policy below. 

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Taylor's Tru Beauty hair extensions, luxury wigs and lashes are 100% human hair and are considered a hygienic product by law. For the safety of the public and our customers, products cannot be returned or exchanged if they are opened or tampered with. 

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Purchases made through our online website can be returned if the following conditions are met:

  • Order is within 30 days from the purchase date.

  • Item is in its original condition and can be resold.

  • Item is unopened or tampered with and in its original packaging.

  • Items that are refunded in the form of original payment will be charged a $10 restocking fee. 

  • Items returned for store credit or exchange will not be charged a restocking fee.

  • Customers are responsible for shipping charges to and from Taylor's Tru Beauty unless the product is defective or was shipped incorrectly.

  • All shipping costs are non-refundable.

  • All clearance items are final sale.

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